These terms and conditions govern your use of our website (“the website”) and for the sale of goods and services available through the Website. Please read the terms in full before you use the Website. If you do not accept these terms, please do not use the Website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

 

1. SITE ACCESS

1.1 You will be able to access the majority of the Website without having to register any details with us.

2. USE OF WEBSITE

2.1 You are permitted to use the Website for your own purposes and to print and download material from the Website provided that you do not modify any content without our consent. Material on the Website must not be republished online or offline without our permission.

2.2 The copyright and other intellectual property rights in all material on the Website are owned by us or our licensors and must not be reproduced without our prior consent.

2.3 Subject to paragraph 2.1, no part of the Website may be reproduced without our prior written permission.

3. SITE UPTIME

3.1 We take all reasonable steps to ensure that the Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if the Website is unavailable at any time.

3.2 The Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.

4. SALE OF GOODS AND SERVICES

4.1 All goods and services are supplied direct by ourselves and the contract for the sale and goods and services is between you and ourselves.

4.2 When you place an order through the Website you are making an offer to purchase the goods or service specified. We then check that the goods or service specified is available and email you accepting your offer and advise you about delivery/collection of the goods. We have absolute discretion as to whether or not to proceed with any transaction including for the avoidance of doubt the right not to proceed if any particular good has been listed at an incorrect price on the Website.

5. PAYMENT

5.1 Payment may be made for goods or services ordered by using a debit or credit card through our PayPal facility or through PayPal itself.

5.2 You do not need to have a PayPal account to use this service. You may pay with your credit or debit card via this secure service without the need to open a PayPal account.

6. DELIVERY OR COLLECTION

6.1 When your order is accepted the confirmation email that we send to you will provide details of the arrangements for delivery or collection of your specified goods. Where we are prevented from providing the good or service due to circumstances beyond our control ie force majeure then the period for delivery of the good or provision of the service shall be postponed whilst that circumstance continues. You will become the owner of the goods once they have been delivered and they will then be held by you at your own risk and neither will be liable for their loss or destruction.

7. CANCELLATION OF YOUR ORDER

7.1 You have 7 days from receipt of any goods in which to cancel your order and to return the goods either to ourselves or at our direction to our supplier and you are responsible for all delivery charges in this respect save where the good being returned is defective. This right does not apply to perishable goods such as food and flowers and goods must be returned together with their original packaging and with any tags still in place.

7.2 You have 7 days from the date of acceptance of your order for any service (such as a voucher) to cancel your order unless the service has already been provided.

7.3 In the event of your cancelling the order any sum debited to us via Paypal will be recredited to your account via Paypal as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us or the supplier as the case may be in the same condition they were in when delivered to you.

8. LIABILITY

8.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, neither we or the supplier as the case may be shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.

8.2 If you do not receive the goods ordered within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

8.3 If you notify a problem to us under clauses 8.1 or 8.2 above, our only obligation will be, at your option:

8.3.1 to make good any shortage or non-delivery;

8.3.2 to replace or repair any goods that are damaged or defective; or

8.3.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

8.4 Save as precluded by law we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 8.3.3 above.

8.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from the Website. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

8.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

9. LINKS TO AND FROM OTHER WEBSITES

9.1 Any links to third party websites located on the Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from the Website, it is at your own risk.

9.2 If you would like to link to the Website, you may only do so on the basis that you link to, but do not replicate, any page on the Website, and subject to the following conditions:

9.2.1 you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;

9.2.2 you do not misrepresent your relationship with us or present any false information about us;

9.2.3 you do not link from a website that is not owned by you; and

9.2.4 your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.

9.3 If you choose to link to the Website in breach of Clause 8.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

10. ENTIRE AGREEMENT

These Terms and Conditions represent the entire agreement between us.

11. THIRD PARTY RIGHTS

Except for our affiliates, partners, employees or representatives, a person who is not a party to this agreement has no right under the United Kingdom Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

12. GOVERNING JURISDICTION

The contract for the sale of goods or the provision of service shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with such contracts are subject to the exclusive jurisdiction of England and Wales.

13. OUR DETAILS

Our contact details are: hello@robrawles.com

14. COOKIES

Under UK legislation, we are required to advise you that this website uses cookies. Cookies are nothing new, however the legislation to make you aware of them is.

What Are Cookies?

A cookie is a small file that is downloaded onto your computer when you visit a website. It allows us to recognise and tailor our site to you and it will not harm your computer.

Opting Out of Cookies.

If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that you will be unable to add and buy products from our website store.

 

 

PRIVACY POLICY

 

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

 

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

 

We will give you the chance to refuse any marketing email from us or from another trader in the future.

 

The type of information we will collect about you includes:

• your name

• address

• phone number

• email address

• credit/debit card details (these are not retained once a payment has been processed)

 

We will never collect sensitive information about you without your explicit consent.

 

We do not store credit or debit card information.

 

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

 

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

 

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

 

If you have any queries please do contact us.